1. What is the source of your gemstones?
Understanding where your jeweller sources their gemstones is vital. You want to ensure they come from ethical backgrounds and are responsibly sourced. Reputable jewellers in Kerala should confidently share this information.
2. Can you provide certification for your gemstones?
Certification is crucial for the authenticity of gemstones. A trusted jeweller will always provide the necessary certification from recognized gemological laboratories. This assurance proves the quality and origin of your gems.
3. What is your return policy?
Every good jeweller should have a clear return policy that protects both parties. Familiarize yourself with their policies on exchanges, refunds, or repairs. This can save you potential headaches in the future.
4. Are your prices competitive?
Researching the average prices of different jewellery pieces is essential. A knowledgeable jeweller in Kerala should be open about their pricing and offer a detailed breakdown to justify costs.
5. Do you provide customization options?
Custom jewellery can make your piece truly unique. A responsive jeweller will discuss customization possibilities, including design, metal choice, and stones.
6. What type of warranties do you offer?
Warranties ensure that your investment is protected. Ensure that your jeweller provides a comprehensive warranty covering manufacture defects and service commitments.
7. How do you ensure customer satisfaction?
Trustworthy jewellers prioritize customer satisfaction. They will often ask for feedback on their products and services and work to resolve any issues you may encounter.
